Please read carefully before proceeding with any of our service :
Return and Refund Policy
Welcome to Jahrat! By accessing www.jahrat.com and any associated platforms including social media, mobile app, and wearable technology, you are agreeing to abide by these Terms and Conditions. Throughout these terms, "We", "Us", "Our", "Website", "Site", "System", "Platforms" refer to Jahrat, and "You", "Your", "User" refer to our valued Customers and Visitors.
Our Return and Refund Policy governs your interactions with the Jahrat website and any content accessible on our Platform. By making a purchase through our site or other platforms, you acknowledge and accept the terms outlined in this policy, binding you to its provisions. We strongly advise you to thoroughly review the following details.
Upon accessing, visiting, or utilizing our services, content, and resources, you implicitly agree to abide by our Return and Refund Policy. Should you disagree with any or all of the conditions or clauses presented herein, we kindly request that you discontinue using our site and platforms immediately.
Disclaimer
Jahrat is not liable or responsible for any damages or injuries you may sustain as a result of your use or inability to use the features offered by www.jahrat.com and its platforms.
Return Eligibility
Our return policy is designed to accommodate returns in specific circumstances, such as receiving damaged or defective items. However, please note that returns based on customer preference, change of mind, or ordering errors will not be accepted. We strive to maintain fairness and integrity in our return process to ensure a positive shopping experience for all customers. The product must be checked before paying the delivery man to make sure everything is proper. Once the product has been received and payment is done, the product will not be exchanged or returned.
Return Process
The product must not be received from the delivery man if it is damaged or broken. Customer must contact Jahrat through mail or social media platforms as soon as possible. They will be required to provide proof of purchase and detailed information regarding the issue for assessment. Our dedicated support team is available to guide customers through the return process and address any questions or concerns they may have.
Refund Policy
Once the product is received, there will be no form of refunds or exchanges and do not pay for the product. Return the product to the delivery man if product is damaged or has any valid problem.
If payment is provided using Bkash or any other online transaction method, return the product and contact Jahrat as soon as possible. You will be refunded the money through your preferred methods or will be sent the proper product again.
Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable shipping method and retaining proof of postage for your records when returning items to ensure safe and reliable delivery.
Restocking Fee
A restocking fee may be applied to refunds for non-defective returns to cover handling and processing costs. The restocking fee amount will be determined based on the nature of the return and will be communicated to the customer before processing the refund. Rest assured, we strive to keep our restocking fees reasonable and transparent to ensure fairness to all customers.
Exclusions
Certain items are not eligible for return or refund, including personalized or customized items. Exceptions to this policy will be clearly communicated to customers at the time of purchase. We appreciate your understanding and cooperation in adhering to our exclusions policy, which is in place to maintain the integrity of our product offerings and ensure customer satisfaction.
Dispute Resolution
In the event of a dispute regarding a return or refund, customers can escalate the matter to our customer support team for resolution. If a satisfactory resolution cannot be reached, customers may explore legal remedies as outlined in our terms of service. We are committed to addressing customer concerns promptly and fairly to ensure a positive shopping experience for all.
Policy Changes
We reserve the right to update or modify the return and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage customers to review our policy periodically to stay informed of any updates or revisions that may affect their shopping experience.
Contact Information
For inquiries or assistance regarding returns and refunds, customers can contact our customer support team at support@jahrat.com or +8809638138125. Our team is available to assist you rapidly. We value your feedback and are committed to providing exceptional customer service to address any questions or concerns you may have regarding our return and refund policy.